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Fraud in the UK

Reporting fraud

Please note that the Fraud Advisory Panel does not provide legal advice and cannot investigate frauds reported to it by organisations and individuals. For guidance on how to report a fraud please see the organisations listed below.


Action Fraud is the UK's national fraud and internet crime reporting centre. They provide a central point of contact for information about fraud and financially motivated internet crime. If you've been scammed, ripped off or conned, there is something you can do about it - get in touch with them.

To report a fraud you can call Action Fraud on 0300 123 2040, textphone 0300 123 2050 or report it online at

City of London Police

The City of London Police is a leading national and international force in combatting economic crime. In 2008 it was made the National Lead Force (NLF) for fraud and handed the responsibility of delivering the National Fraud Intelligence Bureau (NFIB). This government-funded initiative is analysing millions of previously unconnected reports of fraud from individual victims, police and the public and private sector to produce fraud intelligence for UK police forces and to provide a fuller picture on the nature of fraud offending across the UK.

For more information about the NFIB and NLF please go to If you have fallen victim to a fraud inside the City of London please email: If you are outside the Square Mile please go to Action Fraud.


Consumer Direct is a government funded advice service giving clear, practical and impartial consumer legal advice. From pre-shopping tips to advice on resolving specific disputes, Consumer Direct aims to empower consumers to resolve problems.

Working in partnership with local Trading Standards services and operated via a network of ten centres nationally, consumers can contact the service on 08454 040506. The service can also be reached online at where online complaints can be logged and information and advice on consumer issues can be located.


Company Investigations, part of the Insolvency Service (a BIS Executive Agency), tackles corporate abuse through investigating misconduct in respect of failed companies with a view to disqualifying directors, and by investigating live companies where it has the power to wind up a company in the public interest. The Service, through the Official Receiver, also investigates misconduct in relation to bankruptcy and compulsory liquidations.

For more details of the Insolvency Service and company investigations, including how to make a complaint about a live company, or a disqualified directors acting in breach of the disqualification, please go to


The Insurance Fraud Bureau (IFB) is a non profit body funded by the insurance industry and focussed on detecting and preventing organised and cross industry insurance fraud.

The IFB co-ordinates the industry response to the identification of criminal fraud networks and works closely with the Police and law enforcement agencies to provide a cost effective, tactical solution for the detection and prevention of fraud, supporting the wider Association of British Insurers industry fraud strategy.

If you suspect someone of committing insurance fraud you can report this to the IFB online by going to Alternatively you can contact our freephone Cheatline number by calling 0800 328 2550.


The National Benefit Fraud Hotline is a service for the confidential reporting of benefit fraud in the UK. Benefit fraud is when someone is dishonest in order to receive a social security benefit (such as Jobseeker's Allowance, Income Support or Disability Living Allowance) or knowingly fails to report a change in their circumstances. This may include not reporting they are now living with a partner, starting paid work, claiming for children who have left home or not declaring savings / inherited money.

To help ensure benefit payments are not taken away from those in most need, referrals of suspected fraud can be made anonymously by telephone on 0800 854 440  or text phone 0800 328 0512 between 7.00 am to 11.00 pm, seven days a week. Alternatively report it online at  or by post to National Benefit Fraud Hotline, PO Box 224, Preston, PR1 1GP.

Concern at Work

PCaW is the independent authority on public interest whistleblowing. Established as a charity in 1993 following a series of scandals and disasters, PCaW has played a leading role in putting whistleblowing on the governance agenda and in developing legislation in the UK and abroad.. All our work is informed by the free advice we offer to people with whistleblowing dilemmas and the professional support we provide to enlightened organisations.

If you are concerned about malpractice or wrongdoing at work and you are unsure what to do you can call PCaW on 0207 404 6609 or email To find out more about Public Concern at Work, please visit


The Serious Organised Crime Agency (SOCA) is the statutory body which holds the responsibility for dealing with Suspicious Activity Reports (SARs) in respect of money laundering and terrorist financing. If you are subject to the Money Laundering Regulations 2007, or consider that you have an obligation to report SARs under the provisions of the Proceeds of Crime Act 2002 (POCA) or Terrorism Act 2000 (TACT) you must report your suspicions.

In simple terms, if you know or suspect that an acquisitive criminal offence has occurred which has resulted in a person dealing with criminal property (money, property etc.) or alternatively if you know or suspect that funds have been used for a terrorist purpose or are intended for or connected with that purpose you should consider your obligations under POCA and TACT.

Further detailed information, including advice on how to make a report, is available on the SOCA website: