Access Bank is a full service commercial bank operating through a network of 348 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the UK. The bank serves over 6m customers in Nigeria and has enjoyed what is arguably Africa’s most successful banking growth trajectory in one decade, ranking among Africa’s top 15 banks by total assets and capital.
The bank established an anti-fraud unit in 2013 to deal with cases of fraud resulting from an increase in the use of electronic channels. Specifically, the initiative, implemented to protect customers on its channels for transactions, also provides a veritable outlet for proactive information dissemination of anti-fraud programmes, policies and guidelines to the bank’s varied stakeholder groups. This effort has heightened staff consciousness and boosted customers’ awareness as well as frustrated several fraudulent schemes.
The bank was recently admitted into the prestigious Fraud Advisory Panel. This membership gives us the opportunity to share valuable knowledge in fraud-related information with member institutions globally.