RBS provide everyday banking services to over 17 million retail customers, helping them manage their finances more effectively and achieve their goals. High net worth individuals and business customers are helped to protect and grow their wealth through a range of banking, investment, wealth management and offshore banking services. The bank provides comprehensive business & commercial banking services, including specialist finance such as invoice finance, asset finance and leasing, which enable SMEs and large corporate customers to run their business finances more effectively and achieve business goals. RBS offer a broad range of services enabling corporations and institutions to achieve their global financing, transaction services and risk management objectives. Falling victim to fraud can be a distressing and potentially life changing experience and therefore protecting all our customers from fraud and security threats is a board level priority. We provide our customers with products and services to protect themselves including free security software. We operate the latest fraud detection systems to identify and stop unusual activity across our business channels and if customers do fall victim to fraud we will do all we can to resolve the matter quickly and with minimum inconvenience.